Privacy Policy

1. Introduction

Femina (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in a secure and responsible manner. This Privacy Policy explains how we collect, use, store, and disclose personal and sensitive information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

2. What Information We Collect

We may collect personal and sensitive information including, but not limited to:

Name, date of birth, contact details
Medicare details and health insurance information
Medical history and health information
Appointment, referral, and treatment information
Payment and billing details
Information provided through online forms, phone calls, emails, or our website

Health information is considered sensitive information and is collected only where necessary to provide healthcare services.

3. How We Collect Information

We collect information:

Directly from you (in person, phone, online bookings, forms)
From other healthcare providers with your consent (e.g. referrals, test results)
Through our website or digital platforms (cookies, analytics, booking systems)

4. Why We Collect and Use Your Information

Your information is collected and used to:

Provide healthcare services and treatment
Manage appointments, referrals, and follow-ups
Communicate with you regarding your care
Meet legal, regulatory, and professional obligations
Manage billing, Medicare claims, and payments
Improve our services and patient experience

We only use or disclose information for purposes related to your care unless otherwise required or permitted by law.

5. Disclosure of Information

We may disclose your information to:

Healthcare professionals involved in your care
Pathology, imaging, or specialist providers
Medicare, health insurers, and regulatory bodies
IT and administrative service providers (under confidentiality obligations)

We do not sell or rent your personal information.

6. Storage and Security

We take reasonable steps to protect your information from misuse, loss, unauthorised access, or disclosure. This includes secure electronic systems, restricted access, and confidentiality obligations for staff and contractors.

7. Access and Correction

You have the right to access and request correction of your personal information. Requests can be made in writing and will be handled in accordance with the Privacy Act.

8. Cookies and Website Analytics

Our website may use cookies and analytics tools to improve functionality and user experience. These tools do not identify you personally unless you provide information voluntarily.

9. Complaints

If you have concerns about how your information has been handled, please contact us directly. We will respond promptly and work to resolve your concerns. If you are not satisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

10. Contact Us

For privacy enquiries or requests, please contact:

Femina
📧 Email: lanecove@nuvospecialists.com.au
📞 Phone: +61 2 9157 0111

11. Updates to This Policy

This Privacy Policy may be updated from time to time. The most current version will always be available on our website.